Last updated: 28/03/2025
Welcome to the service provided by Velocity Pro Engine S.L., located at Avenida Diagonal 536, 08006 Barcelona, Spain and Tax ID: B21660089. For any inquiries, our customer service team is available via email at info@proxuz.com.
By accessing and using this service, you acknowledge that you have read, understood, and unconditionally accept the following provisions. We recommend that you carefully review each section before continuing to use the service.
This document constitutes a legally binding contract between you and Velocity Pro Engine S.L. (hereinafter, "the Provider"). Using the service implies full acceptance of these terms and any future modifications, without prior notice.
The interpretation and compliance with these terms shall be governed by Spanish law. In case of conflict, disputes related to payment card processing will be submitted to the competent court in Barcelona, Spain. This provision will remain in effect even after you stop using the service.
Furthermore, any processing of personal data is carried out following the applicable data protection regulations, ensuring the rights and fundamental freedoms of the user.
The service provides you with an online platform for access to various entertainment content. This includes the portal, user interfaces, live broadcasts, and any related software or material (hereinafter, "the Service"). Everything is offered by this Agreement and other referenced documents, including those updated periodically.
By using the service, whether as a registered user, recipient of communications, or through any access method, you enter into a contract with the Provider. If you disagree with the terms, you must refrain from using the service immediately.
Access to the service requires creating an account, during which personal data such as name, email address, and banking information will be requested. This data will be used exclusively for the internal functioning of the service and not for commercial purposes without your explicit consent.
By registering your data, you authorize the Provider to send you communications related to customer service, transaction confirmation, newsletters, and relevant offers. The information provided must be accurate, as it will serve as the basis for secure access to the service.
The Provider reserves the right to unilaterally modify these terms and conditions, and such changes will take effect immediately after their publication or direct notification. If you continue using the service after the changes take effect, you will be deemed to accept the updated agreement.
The Provider grants you a limited, non-exclusive, and non-transferable license to use the service and access the content solely for personal and non-commercial purposes. This license is governed by the terms set forth herein.
The Provider reserves the right to modify, update, or even suspend the operation of the service without prior notice. Any description of current operation does not imply a guarantee or commitment regarding its future operation.
The cost of the service is 29.99 $ every 28 days, with automatic renewal until you decide to cancel. Promotional campaigns with free trial periods or reduced prices may be offered, and in such cases, cancellation must be done before the promotional period ends to avoid charges.
Payments will be made via credit card, and additional fees may apply from the card issuer. All prices include taxes, but there may be fees associated with the payment method that should be checked with your financial institution.
By accepting these terms, you declare that the funds used are of legitimate origin and authorize the transmission of your data to the payment method provider, which complies with the PCI DSS standard for information security.
The Provider reserves the right to modify fees or introduce new charges, notifying such changes in advance via email.
You may cancel your subscription at any time by following the process established in the portal. To do so, you must access your account, locate the "Cancellation" option, and complete the unsubscription form, or contact our support team at info@proxuz.com.
It is important to cancel the subscription before the renewal date to avoid being charged for the next period. After cancellation, access to the service will continue until the end of the paid period, with no refunds for partial periods.
The refund policy covers only the fee for the last month paid, provided that the request is made within 25 days after billing. Requests must be sent to info@proxuz.com and will be evaluated within two business days. The approval of refunds is at the discretion of the Provider and does not create an obligation for future similar cases.
The Provider reserves the right to terminate or limit access to the service at any time without prior notice, either due to a breach of these terms or for security reasons. In cases of fraud or unauthorized use, a full refund of the charged amount will be made, subject to immediate communication with customer service.
Any termination action involves the immediate termination of all licenses and rights granted, with no obligation to retain data or provide copies of stored information.
To ensure proper and secure use of the service, the user agrees to:
Furthermore, reproduction, distribution, or modification of the content without the prior written consent of the Provider, for either commercial or non-commercial purposes, is expressly prohibited.
The Provider may, at its sole discretion, modify, suspend, or discontinue the service in whole or in part without prior notice, without creating any right to compensation or refund, unless otherwise specified. In the event of suspension due to a breach of these terms, no compensation will be provided.
In cases of force majeure events—such as natural disasters, conflicts, interruptions in connectivity from key providers, or any other events beyond our control—the Provider will be exempt from liability during the affected period, extending the reasonable time for resuming normal service.
In exceptional situations, alternative measures such as credits, discounts, or other compensations may be offered, at the Provider's sole discretion, in the form and scope determined.
All materials, texts, graphics, logos, images, audiovisual content, and any other elements of the service are the exclusive property of the Provider or third-party licensors. Their use is limited to personal access and viewing, and reproduction, distribution, transformation, or exploitation is prohibited without express written authorization.
Unauthorized use of trademarks, logos, and other elements protected by intellectual property rights is subject to the relevant legal measures.
The service may include links to third-party portals provided solely for your convenience. The Provider is not responsible for the content, policies, or practices of such sites, nor for any damages or losses that may result from their use.
The user acknowledges that the service is provided "as is" and assumes responsibility for its use. The Provider and its affiliates do not guarantee the continuity, accuracy, security, or error-free operation of the service. Additionally, implied warranties of merchantability, fitness for a particular purpose, or non-infringement are expressly excluded.
Failure by the Provider to act against prior breaches does not constitute a waiver of legal actions for future violations.
This agreement represents the entire set of terms agreed between the user and the Provider, replacing any prior agreement, whether oral or written. No modification will be valid unless made in writing and signed by an authorized representative of the Provider.
The user may not assign or transfer their rights or obligations under this agreement without the express consent of the Provider.
In case of disputes, both parties will submit to the competent courts of Spain, unless an alternative dispute resolution mechanism, such as mediation, is agreed upon, after an attempt at reconciliation.
If you have any questions, comments, or need further assistance, feel free to contact our support team via email at info@proxuz.com. We are committed to providing you with personalized assistance and addressing any concerns that may arise.
To comply with current data protection regulations, we provide detailed information about the processing of your data.
Velocity Pro Engine S.L. (hereinafter, "the Company") is the entity responsible for managing your data. For any inquiries regarding how your data is processed, you can contact us via email at info@proxuz.com or by sending correspondence to Avenida Diagonal 536, 08006 Barcelona, Spain.
During your interaction and registration on our portal, we may collect the following personal data:
The Company uses the collected information to manage and optimize the operation of the contracted service. The processing of your data is essential to fulfill contractual obligations and provide you with a personalized experience.
Additionally, this data may be used to send communications related to the service, such as updates, security notifications, and other relevant notices.
Your data may be shared with third parties under the following circumstances, always with the appropriate legal guarantees:
If a data transfer to a different recipient is anticipated, you will be informed in advance.
Personal data will be stored for as long as the relationship with the Company is maintained. Once this relationship ends, the data will be retained for the applicable legal statute of limitations and, after that period, will be deleted or appropriately anonymized.
You have the right to access, rectify, limit, delete, and object to the processing of your data. You can contact the Company using the postal address or email provided above to exercise these rights.
If you believe that your rights or the applicable regulations have been violated, you can also file a complaint with:
The Company adopts all necessary technical and organizational measures to ensure the security of your data, protecting it against unauthorized access, alterations, disclosure, or destruction. These measures include, among others, data encryption and access control.
In certain situations, international data transfers may occur. In such cases, appropriate protective mechanisms will be ensured following the applicable regulations.
Last updated: 28/03/2025
Welcome to the service provided by Velocity Pro Engine S.L., located at Avenida Diagonal 536, 08006 Barcelona, Spain and Tax ID: B21660089. For any inquiries, our customer service team is available via email at info@proxuz.com.
The cost of the service is 29.99 $ every 28 days, with automatic renewal until you decide to cancel. Promotional campaigns with free trial periods or reduced prices may be offered, and in such cases, cancellation must be done before the promotional period ends to avoid charges.
Payments will be made via credit card, and additional fees may apply from the card issuer. All prices include taxes, but there may be fees associated with the payment method that should be checked with your financial institution.
By accepting these terms, you declare that the funds used are of legitimate origin and authorize the transmission of your data to the payment method provider, which complies with the PCI DSS standard for information security.
The Provider reserves the right to modify fees or introduce new charges, notifying such changes in advance via email.
You may cancel your subscription at any time by following the process established in the portal. To do so, you must access your account, locate the "Cancellation" option, and complete the unsubscription form, or contact our support team at info@proxuz.com.
It is important to cancel the subscription before the renewal date to avoid being charged for the next period. After cancellation, access to the service will continue until the end of the paid period, with no refunds for partial periods.
The refund policy covers only the fee for the last month paid, provided that the request is made within 25 days after billing. Requests must be sent to info@proxuz.com and will be evaluated within two business days. The approval of refunds is at the discretion of the Provider and does not create an obligation for future similar cases.